IT Specialist
Support and systems fundamentals
Hardware, networking, troubleshooting, and security — the core knowledge an IT support specialist needs on day one of a helpdesk role.
ENROLLMENT FEE
$34.99
INCLUDES LESSONS + CERTIFICATE
▸ COURSE OUTLINE · 6 LESSONS
What IT Support Does
Keep people productive
Hardware Basics
The parts of a computer
Networking Fundamentals
How data moves
Operating Systems
Windows, macOS, and Linux
Troubleshooting Method
Solve any problem
Security and Backups
Protect data and access
▸ ASSESSMENTS · QUIZ · TEST · EXAM
quiz
Knowledge Quiz
test
Midterm Test
exam
Final Certification Exam
▸ STUDENT FAQ
Every lesson is narrated to you by voice call. Dial the 1 Call number and press *IT01 to start listening. Press 1 to advance to the next lesson, and press the star key after the final lesson to hear exam instructions. You can also play lessons right here in the app.
TAKE THIS COURSE BY PHONE
Once enrolled, dial the 1 Call number and press *IT01 to start listening to lessons and take your quizzes and exam by voice. SMS fallback is available.